File>Account Settings>Account settings>Change…>More Settings…>Advanced.Go to Change Account>More Settings>Advanced Tab.This can be located at one of the following: Visit your Account Settings, then Advanced for the mail account that you are having trouble with. Replacing the root folder can possibly cause the loss of saved emails in the account. Force sending/receiving within Outlook and everything should synchronize up properly.īe sure to back up any existing emails or transfer to an offline location before making this change.Outlook will open a box with IMAP folders.There is a checkbox that says, “When displaying hierarchy in Outlook, show only the subscribed folders.” Uncheck that box.Right-click the name of your account with the issue, then click the IMAP Folders… link.There have been reports that the problem can also be resolved by removing the setting that states to show only subscribed folders in Outlook.
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